About Integron

Integron Research was established in 1993 and is a leader in measuring customer, employee and internal department satisfaction.  Integron is an agency that focuses on performance – but it has an informal organization, special team spirit, and an advocate of close collaboration.  Our mentality is honest, personal, customer-focussed, and direct.  Integron makes vital organization performance measurable and controllable with the aid of research.  We focus on internal and external perceptions, expectations and experiences.  As such, our research is not limited to customers and suppliers. We emphatically involve employees, departments and branches in our surveys.  And we link the internal and external valuation of existing performance directly to the organization.

Integron has its HQ right in Rotterdam, the Netherlands, one of the main harbours in the world.  Further more Integron has subsidiaries in USA, UK, France and Australia. In Germany, Integron is operated by Customer Heartbeat. For medium and smaller sized companies we work with our subsidiary Integron Direct.  This is a joint venture with one of the leading companies in internet research: Netquestionnaires.