Internal Satisfaction Solutions

Continuous Service Desk Check

The service desk is the hub in your service provision. The service desk receives all reports, questions, complaints and comments from internal customers. These reports are dealt with from a customer perspective, in accordance with the (contractual) agreements made.

The more interaction a service desk has with customers, the more difficult it is to keep an overview of internal customers' experiences. The continual service desk check provides you with this information; a customised questionnaire is used to highlight customer experiences for you, enabling you to respond as quickly as possible. You can identify any issues or successes and, over time, it will become increasingly clear whether cooperation between front and back office is effective.