Internal Satisfaction Solutions

Account Management Monitor

In the standard management model and in organisations that outsource more and more services, the position of Facility Account Manager is becoming increasingly common. He or she has contact with tactical customers and occasionally also with strategic customers.

The coordination of services occurs with these tactical customers. The account manager ensures that the wishes and requirements of these tactical customers are properly reflected in the services of the Facility Services department.

The account manager tries to meet these wishes and requirements within the set Facility objectives and service agreements. How do these tactical customers experience the account manager, is the relationship one of equality and does it have added value? Is the account manager pro-active, solution-oriented and focused on the future? Is the account manager fully up-to-date on developments in the internal customer's department and how does he or she respond to these developments? The answer to these and many other questions is important for the account manager and for the Facilities Services department. The Account Management Monitor provides these answers. The research can be conducted by means of an online survey or in-depth interviews, completely depending on your organisation and your objectives.